1 Chennai-based Indian Bank is a government-owned financial services institution with more than 41,000 employees and more than 5,700 branches and ATMs. In 2019, the government of India directed the consolidation of 10 public-sector banks into four. As a result, Allahabad Bank, a similar-sized institution, was amalgamated with Indian Bank. The government considered that the scale and complementary service offerings of the two banks can lead to a new entity with better profitability and customer service. Technology was a key part of driving these improvements. Innovative banking for 100 million customers As a newly merged and growing financial services institution, Indian Bank hopes to serve its 100 million customers with the best available innovation and technology. Technology h

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