CUSTOMER SUCCESS SUMMARY Business needs • To increase digitalisation and self-service, Australia Post needed to overcome significant legacy issues and complexity. Its goal was to foster innovation by enabling a mobile channel and empower its workforce with mobile technology that in turn helps to serve customers. • Australia Post needed to support a range of BYOD devices and flexible working initiatives, while reducing operating costs. • There was a need to improve the management of Australia Post’s device fleet across its corporate, retail, processing, and delivery environments while also ensuring that its information would be secure, regardless of the device being used. LISTEN: INTERVIEW WITH CHRISTINA CHU ‘DELIVERING A DIGITAL WORKSPACE WITH AUSTRALIA POST’ INDUSTRY Governm

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