Table of contents Introduction What is a Chatbot From Client-Server to Web to Mobile to AI revolution (from 1985 to 2025) Apps vs. Bots ChatBot Statistics Digitizing the Customer Journey The Disconnected Customer A roadmap to steer the digital customer experience strategy Creating a Digital Customer Experience SnatchBot Why SnatchBot: Goal and Vision Platform Features Knowledge Discovery & Extraction Agent Transfer SnatchBot Advanced Analytics Dashboard Bot Store Proprietary, Cutting-Edge NLP Technology NLP Overview Text-to-Speech SnatchBot Speech-To-Text in-house Technology Robotic Process Automation (RPA) SnatchBot Plug-ins and Add-ons Library Security & Compliance SnatchBot Platform Data Competitor

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