This SAP customer success story highlights how SAP Enterprise Support services aided Elm Company in a complex digital transformation. Elm, a Saudi Arabian IT business supporting 2,000 users, faced the challenge of upgrading its ERP systems to SAP S/4HANA and integrating new SAP Sales Cloud and SAP Service Cloud solutions. By utilizing SAP Enterprise Support, including the SAP Enterprise Support Academy and SAP Readiness Check tool, Elm Company achieved a smooth migration. This support enabled significant time and cost savings, notably US$10,000 on external IT training, simplified the rollout process, and provided essential on-demand expert guidance for their intelligent ERP transition. The document showcases the value of comprehensive support in large-scale system implementations.

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