DESIGN GUIDANCE CMDB Design Guidance Oct 2020Introduction 2 Welcome! In this guide, you’ll find practical advice on how to design and deploy your Con- figuration Management Database (CMDB). We’ll cover overall design principles, specific implementation steps, and best practices for rolling out and maintaining your CMDB. By following this guidance, you’ll maximize the business value of your CMDB, get better results faster, and avoid common pitfalls. This guide is not a marketing document. It assumes you already know the value of a CMDB and are looking to get started on implementation. If you do need a better understanding of the benefits of a CMDB or want help explaining these benefits to your organization, please talk to your ServiceNow account representative. One word of advice.

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