How an International T ransportation Company Optimized High Volume Email Processing in Customer Centers Cortical.io Semantic Classification Case Study The Challenge The company was receiving between 100,000 and 250,000 customer emails per day in 35 countries. A major challenge with such a high volume of incoming emails was to identify the emails that actually required a response (only 50%). So far, the customer centers spent a significant amount of time sorting out emails that do not need to be processed (e.g. out of office messages, FYI mails, etc.), a task that unnecessarily burdened the teams and increased the costs in the customer centers. The task was further complicated through the use of multiple languages in the emails. The Cortical.io Solution Cortical.io, together with it

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