How Allegiant Air’s customer relations team is taking flight with Sprout Social “Together we fly.” That’s the philosophy that lifts Allegiant Air off the ground. Known for their low cost and à la carte service, this Las Vegas-based airline’s mission is to make travel more accessible. And as a direct sales company, being accessible on social media is a key part of their customer care and engagement strategy. According to the 2021 Sprout Social Index, 31% of customers prefer to leave feedback on social media—and Allegiant’s social-dedicated Customer Relations team knows the importance of staying on top of customer comments. Sprout Social | www,sproutsocial.com | 1.866.878.3231 1“We have drastically increased how many messages we’re replying to across platforms, especially on Facebook

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