Business Challenge Air Canada is Canada’s largest full-service airline. Together with Air Canada Express, Air Canada serves more than 51 million customers annually with service to over 220 destinations on five continents. Air Canada is the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada. Navigating the logistics and resources to keep more than 17,000 geographically diverse and multilingual employees trained and qualified through a highly complex and regulated global operation is Air Canada’s Customer Service Training department’s daily flight plan. How SumTotal Helped Air Canada chose SumTotal’s Learn: Enterprise (Cloud) solution because the open- activity architecture offered

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