This case study highlights how a leading financial services corporation leveraged Robotic Process Automation (RPA) to enhance customer experiences and improve operational efficiency. Faced with the challenge of eliminating errors in core systems and enhancing accuracy, the company implemented RPA to automate key processes, including prepaid card transaction reviews, Politically Exposed Person (PEP) checks, and dispute processing. The automation led to a tenfold increase in daily processed accounts, automating 95% of the prepaid card screening process and freeing up employees from repetitive tasks.

Join for free to read