DEPARTMENT PROFILE Automation Anywhere’s contract operations function is responsible for reviewing and processing order forms, statements of work, and governing agreements for the company’s internal sales team and customers. CHALLENGE Near the end of fiscal 2018, there was a massive spike in demand for Automation Anywhere products. As a result, contract operations was flooded with new contracts, putting a considerable burden on the small team. Contract administrators and managers worked late nights, weekends, and holidays attempting to processes every request as fast as possible. Even so, bookings slowed down, jeopardizing internal and external customer satisfaction and contract operations’ reputation for delivering documents in a timely manner. In response, the team outsourced

Join for free to read