Success Snapshot Embracing Toyota, Improving Financials, Transforming Culture $23M net gains realized over course of engagement High performance culture delivering gains post engagement Houston Healthcare is a 2-hospital community provider located in Warner Robins, Georgia, with net patien t revenues of approximately $227 million, serving an amazing 300,000 people every year. Pathway to Excellence Results Million Net Gains Realized Over Course of Engagement $23 Improved patien t satis faction Increased employee engagement Leadership Vision for Change Identi fy and capture all unrealized revenue while building a truly integrated “In-House, World Class, Lean-Based Revenue Cycle Operating Model ”. Remain an independent community provider and secure financial viability for the organizati

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