THE CHALLENGE Houston Community College (HCC) is the fourth largest community college in the US, with more than 80,000 students, faculty, and staff. The college also serves a vast external community, resulting in the annual management of 140,000 user accounts. The central system administration at HCC had a primary responsibility of delivering high-value IT initiatives and digital services to HCC students, faculty, and staff. However, the multitude of manual, ad-hoc access requests coming in daily consumed a significant amount of the administration team’s time, including: • VPN Access: The college’s students are commuters, and as such, many required off-campus access to HCC’s systems through virtual private networks (VPNs). Adding and removing accounts from the VPN user group in

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