THE CHALLENGE Houston Community College (HCC) was committed to making the digitization of student services across its 22 campuses a priority. HCC’s 8-person Central Systems Administration team was tasked with building the necessary identity management infrastructure to improve the digital experience of its 77,000 students and 3,000 faculty and staff members. However, the team faced a number of identity management challenges unique to large, Higher Education institutions, including: • Account Creation at Scale: Because of HCC’s size, the Registration Team and IT had to create as many as 30,000 new user accounts per day during peak registration times. • Granting and Revoking Entitlements for Multiple, Disparate Systems: Even with custom scripts, System Administrators were constant

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