THE CHALLENGE In 2008, Lone Star College (LSC), the nation’s third largest higher education system, with 100,000 students and 6,000 employees across 19 campuses, started its search for an identity and access management (IAM) solution that would simplify the college’s onboarding process. “We’re constantly onboarding new students,” says Link Alander, Vice Chancellor and CIO, Lone Star College. “And with our prior IAM solution, it was an overwhelming burden.” LSC’s IT infrastructure, based on legacy Oracle technologies and scripting processes, made it difficult to manage accounts with speed or efficiency. This was further complicated by a large, transient user population of students and adjunct teachers that flowed in and out of the system, often taking multiple semesters off and the

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