Housing association engages in a BT hothouse to find ways to better serve and listen to its customers

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AmicusHorizon strives to improve the lives of its residents, not least by listening to them. But listening today takes many forms, and hearing alone is no longer enough. People want to express their opinions online, in text, and on the web. Martin Crouch and others were offered the opportunity to engage in a hothouse with BT at Adastral Park. As a direct result, an Avaya Aura Contact Center 6 was integrated with existing AmicusHorizon bac

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Housing association engages in a BT hothouse to find ways to better serve and listen to its customers

Housing association engages in a BT hothouse to find ways to better serve and listen to its customers

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