Challenge Tesco, one of the world’s largest retailers, is using the BT Cloud Contact solution to give its UK customers an enhanced, more flexible and more responsive contact centre service. Solution The services, which BT started to provide under a three-year agreement signed in June 2012, sees BT Cloud Contact serve Tesco’s main contact centre operations in Dundee and Cardiff, which employ more than 1,800 customer service staff and handl

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