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Honeywell Analytics

Honeywell Analytics

Netcall
Pages 2 Pages

Honeywell Analytics throughput increases fivefold and efficiencies improve with Eden The Challenge Honeywell Analytics established a customer service call centre which has ten call centre agents handling 1,500 calls per week. The agents were using ACT! contact and customer management software which was effective for capturing basic customer details, but inadequate for collating a service record for the customer’s individual unit or linking

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