Creating Cultural Change Through Talent-Based Hiring

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1 Copyright © 2016 Gallup, Inc. Gallup® and CliftonStrengths™ are trademarks of Gallup, Inc. All rights reserved. CHALLENGE A LEADING VACATION OWNERSHIP COMPANY STRUGGLED WITH RETENTION in its owner services division call center, with yearly turnover exceeding 100%. The company was running 1 1 onboarding classes a year — at an average cost of $34,100 per class — just to keep up. Still, 80% of new hires were leaving the company in the first 30

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Creating Cultural Change Through Talent-Based Hiring

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