About Highmark Highmark Inc. and its health insurance subsidiaries and affiliates collectively are among the ten largest health insurers in the United States, and comprise the fourth-largest Blue Cross and Blue Shield-affiliated organization. Highmark and affiliates serve five million members, and hundreds of thousands of additional members through the BlueCard program, across the United States, providing dental and health insurance, vision care, and related services. Highmark operates contact centers in Pennsylvania, West Virginia and Delaware, handling inquiries from members and healthcare providers on enrollment, eligibility, benefit quotes, billing and claims. The company employs approximately 1,500 agents (known as “customer service advocates”) at its contact centers. T

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