Case Study HIGHMARK HEALTH PROTECTS 40,000 PEOPLE WITH ALERTFIND With sites in seven states across the United States, Highmark Health, an insurance provider in Pittsburgh, PA, needed to be able to reach each of its locations as part of its business continuity plan. With different groups relying on manual phone trees and others using a segmented ENS, the company needed one consolidated alerting system, said Trish Taranto, Sr. Business Continuation Analyst in the Enterprise Insurance and Business Resiliency department at Highmark Health. THE PROBLEM Highmark Health had used IgniteTech’s AlertFind for several years before switching to a different ENS. Some departments also still used phone trees to manually contact employees.

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