The Business Established in 1958, Sanitas Group is one of Switzerland’s lead- ing health insurers, offering basic and supplementary health insurance solutions for its 822,500 clients and posting a pre- mium volume near CHF 2.66 billion. The Challenge As a health insurance provider, processing claims fast and re- liably is necessary to stay competitive and achieve customer satisfaction. Sanitas handles more than 10,000 incoming documents daily and can deal with nearly 30,000 during peak times. The documents are classified into main types with doz- ens of subtypes, then extracted, verified and archived each day. Sanitas needed a highly au- tomated system for process- ing incoming documents from start to finish, combined with a guided user interface to attain quicker response times.

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