CASE STUDY Hertfordshire Fire & Rescue Service Hertfordshire Fire and Rescue Service (HFRS) needed to give its 1,000 firefighters quick and easy access to essential training – without burning through their budget.Challenge Hertfordshire Fire and Rescue Service (HFRS) firefighters work long shifts and unsociable hours delivering a lifesaving service. Classroom training is sometimes difficult to run in this environment so using e-learning gives HFRS firefighters a just in time solution to their training needs. By delivering training online, HFRS Station Manager Jay Hounsell has found a way to provide tailored training to his team right when they need it. Each mandatory operational procedure is reflected in the online assessments that he has rolled out using Learning Pool’s platfo

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