CASE STUDY RBH RBH is the UK’s leading hotel management company boasting a portfolio of over 45 hotels, from luxury hotels with leisure and spa, to limited-service city-centre hotels. RBH’s aim is to make a difference by continually exploring ways to make their hotels better and to increase guest satisfaction through operational excellence.Challenge RBH was an early adopter of e-learning as it gave them a cost-effective way to deliver statutory hospitality training for their employees. In addition, taking staff out of the business for classroom training was always a challenge for customer-facing employees. Added to this, seasonal employment patterns and the pace that new hotels coming into the company’s portfolio, RBH needed to stay ahead of their customers’ needs. As such, they

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