Case Study Presented by Botpressbotpress.com 2020 All Rights Reserved Key Takeaways Case Study ? With the help of Botpress, Windstream successfully reinforced the organization’s competitive advantage through differentiation by expanding the chatbot initiative for customer service. ? Windstream implemented Botpress to create a better quality chatbot than the previous solution they used, and utilized Botpress as a key component to enhance Windstream’s operations. ? Botpress was not only able to broaden Windstream’s customer success capabilities, but it also seamlessly integrated with Windstream’s existing systems and processes.botpress.com 2020 All Rights Reserved Windstream’s customer service function is typical for a company dealing with a large volumes of customers, compris

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