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Helping RCI Create Positive Customer Experiences and Reduce Costs

Helping RCI Create Positive Customer Experiences and Reduce Costs

Moxie
Pages 2 Pages

Success Story THE BUSINESS CHALLENGE Founded in 1974 to facilitate exchanges among condominium owners, Resort Condominiums International (RCI) today is a global leader in vacation exchange. It has a global community of 3.7 million members and a network of more than 4000 resorts in 100 countries. Built in the 1990s, RCI’s web site was undergoing a major overhaul. “We spent 5 years redesigning our web site with an aim to provide a web 2.0 expe

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