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Delivering Excellent Customer Service Experiences while Reducing Costs for Crocs

Delivering Excellent Customer Service Experiences while Reducing Costs for Crocs

Moxie
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Success Story THE BUSINESS CHALLENGE Crocs is one of the largest and fastest growing footwear brands. With annual revenue of $1.12 Billion, this decade year old company has sold over 200 million pairs of shoes in more than 90 countries. In 2011, Crocs surpassed $1 Billion in annual revenue and experienced a substantial increase in Internet sales. With a growing online customer base, Crocs saw an opportunity to enhance its online customer expe

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