Case Study

Helping Tax Professionals Facing Complex Accounting and Regulatory Requirements Find Their Way Easily

Helping Tax Professionals Facing Complex Accounting and Regulatory Requirements Find Their Way Easily

Pages 2 Pages

Success Story THE BUSINESS CHALLENGE As a dominant player in a well-defined niche, Vertex implements technology in an innovative way: to advance operational capabilities, help drive performance, and establish a competitive advantage. The company runs a SCP certified call center that provides multi-channel support via email, phone, chat, and web self-service. While responding to customer queries, the agents searched for the right answers in a

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