Lean Management Thinking Programme Hello Scotland Case Study Hello Scotland is a 4 and 5 star incentive inbound tour operator for Scotland alternatively known as a “Destination Management Company” or DMC. Lean Team Isla Buchanan General Manager Elaine Craig Project Director Kirsty MacNaughton Senior Project Manager Kirsten McGuire Senior Project Manager Claire Scott Project Manager Sarah Docherty Project co-ordinator Lean Implementation

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