The Challenge As the world’ s largest manufacturer of commercial and military helicopters, the supplier of over 35,000 aircraft around the world, our customer’ s aftermarket parts distribution facility is a bustling operation. Their challenge first surfaced as the order desk was increasingly flooded with urgent requests. Although they offer two delivery services — standard service and an expedited 24-hour service for customers whose aircraft is grounded — their customers had come to know that standard service was often delayed and would ask for expedited service. The business unit had difficulty meeting the truly urgent needs. The business unit knew they needed a logistics and fulfillment system that provided: • Better visibility of the physical inventory within their vast production

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