The Challenges The overall goal for the new order fulfillment system: enhance the customer experience while increasing operational efficiencies. The Caterpillar aftermarket parts distribution operation did just that by reducing order processing time, improving inventory and order accuracy, while increasing labor productivity and maximizing the use of warehouse space. Furthermore, the new system has additional parts storage capacity for future growth. At Caterpillar, these goals were successfully realized by implementing an order fulfillment system built around process improvements, automated material flow, and automated storage. Our Solution The new automated order fulfillment system for parts distribution accommodates the entire receiving to shipping process for sma

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