Waimak Patrol & Security Services CASE STUDY Summary For Waimak Patrols & Security Services, the road to market leadership in their North Canterbury Region goes through customer trust and working closely with customers to offer the best security services. It is essential that their customers feel confident about the level of protection they receive and this can be easily proved through tangible evidence and credible channels of communication. The use of QR Patrol monitoring system was the ideal tool to provide the transparency in their operations and it has given Waimak Patrols a competitive advantage that made their business grow. Challenges Nigel McFall, Managing Partner at Waimak, is passionate about his job and has a clear focus on customer satisfaction. He describes that provi

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