On The n ice S OluTi On “We were sold on the ability to get the right information, without delay, identifying the drivers behind customer calls.” Gary Hartung, Manager of Operations Support T echnology, TASC Online c u STOmer Pr Ofile Administrative Services Web Si Te www.tasconline.com lO caT i On Madison, WI; Philippines b u Sine SS need • R e duce churn • Impr o v e cus t omer s a tisf action • Incr e as e pr o ductivit y n ice S Olu Ti On S • Ne xidia Analy tics • Qualit y Cen tr al • W orkf or ce Manag emen t • V alue R e aliz a tion Services The imP ac T • 10% e xp e ct e d r e duction in AHT • $100k s a vings in r e t en tion eff orts • R e duce d cus t omer a t tr ition • A ut oma tion s a ving time and eliminating human error • Incr e as e d time- and cos t-ef

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