HARTE HANKS l HEALTH INSURANCE PROVIDER © 2017 Harte Hanks Inc. All rights reserved. HARTE HANKS hartehanks.com A Harte Hanks Case Study Health Insurance Provider Improves Inbound Call Center, Sells More PlansHARTE HANKS l HEALTH INSURANCE PROVIDER The challenge This health insurance provider aimed to enhance the quality of its inbound call center services for enrollment by: Accurately forecasting call volumes and manage work?ow, especi

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