© 2015 Pierhouse Business Solutions Ltd Case Study 1 Harveys The Furniture Store The challenge The process for producing and distributing their offers, product information and price tickets was slow and errors were costing the retailer money. Harveys were using an external supplier to manually create the artwork for all of its tickets and offers. They then printed a complete set of all the POS and sent it to each of the 150 Harveys stores. For each promotion the stores were receiving identical packs of tickets and POS irrespective of the size of store or types of display they have. Staff in each store had to spend time going through all of the signs to work out which were appropriate for their particular store. Harveys estimated that around 30% of all ticket packs were was

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