case study Harvard Pilgrim Health care A More Cohesive LeAdership TeamA More Cohesive LeAdership TeAM Motivation Factor ® helped this team re-energize, break down silos and work more effectively together. Harvard Pilgrim Health Care has built a 35-year reputation for exceptional clinical quality, preventive care, disease manage- ment and member satisfaction. The company has been recog- nized by the Boston Business Journal as a Best Place to Work. We Needed Something Different When Jack Lane, Harvard Pilgrim’s Chief Human Resources Of- ficer, joined the organization in July 2009, he didn’t feel the group was working as a full team.“Instead of collaborating, the HRL was working in silos”, he said. Young agreed, saying: “Jack wanted this group to be a hub for open discussion of rea

Join for free to read