Handyman Connection Improving Customer Experience One Connection at a Time Handyman Connection, a franchise whose skilled craftsmen can address any home improvement need, realized that to maintain a competitive edge in the service space, they’d have to take advantage of those technologies. Seeing room for improvement in their NPS score and sensing their old methods of communication and management through pen, paper, email and phone was slowing them down, the Handyman Connection team realized there was an opportunity to modernize their organization. However, Handyman Connection chose not to move forward with a solution that had a long implementation process and required them to rip out their existing technology. They needed an enterprise platform that could seamlessly connect t

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