Case Study

Hamilton City Council pioneers shared services for local government

Hamilton City Council pioneers shared services for local government

Executive Summary Hamilton City Council’s (HCC’s) vision is to become one of New Zealand’s leading customer services organisations. Passionate, public participation and smart thinking are helping form and shape the city. To further enhance city services, HCC has embarked on an ambitious initiative to transform its traditional ‘over- the-counter’ delivery models to an interactive set of online applications. In order to deliver these on

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