Challenge & Objective Business Transformation Goal GVTC built new, next generation fiber transmission technol - ogies that created customer technical requirements which were not supported by their existing legacy order processing systems. The existing systems utilized multiple documents and file resources that created task duplication, errors, and service status “black holes. ” Data was shared between departments by individuals using Excel spreadsheets rather than a system of record. Their move from manually managed processes to AgilePoint automated process applications and created a seamless order fulfillment process. The application provided management of critical service level agreements and the elimination of financial penalties under new carrier contracts. GVTC wanted to cr

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