With nearly 1,000 cases per month, the business office staff was having a hard time providing timely cost share communications with patients. Lack of clear and timely disclosure resulted in having to reschedule or cancel cases. Patients were unsure about exactly how much their out-of-pocket expenses would be or exactly how much their insurance would cover, so they were hesitant to proceed with procedures. Patients and staff were becoming frustrated and physicians were upset when they were unable to perform scheduled cases. Due to these issues, GCOSC was looking to add another Full-Time Employee (FTE) to focus solely on patient financial counseling. They needed an automated solution that was effective in communicating with the patient without losing the compassion that comes with a human

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