CIGNEX Datamatics Confidential www.cignex.com 8 Guest Service & Maintenance System with Salesforce Lightening Bolt Business Need: • To automate scheduling, tracking and reporting of safety requirements, preventive maintenance, guest requests, equipment management, capital expenditure and property improvement Leading Hotel Group The largest hotelier in the world 693,072 number of rooms with 4732 hotels across 11 brands Benefits • Faster customer response • Easy account management & case escalation process • Easier ticketing and issue tracking Key Features: • Single Salesforce Application enabling operations team to track hotel action items & key performance indicators for running business effectively • Unified system bringing together customer administrative staff and all

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