Case Study
Express IT Service Management Platform For Global Business Advisory & Group Buying Services Company
Open Source | Cloud | Automation Express IT Service Management Platform For Global Business Advisory & Group Buying Services Company CIGNEX Confidential • Client Overview A global business advisory services firm providing corporate training & consulting and facilitating leadership & excellence for their client’s in their respective industries 2 Express IT Service Management Platform Founded in Y2009 Presence in 19 Countries AUS $500 Million in Revenue Adding value to over 3,000 businesses CIGNEX Confidential • Business Need – To replace Solar Wins , Zen Desk & Gold Vision with a ServiceNow based IT Service Management Platform for end users – IT Helpdesk & application teams with 3 Express IT Service Management Platform Incident Management To automate reportin