Case Study Summary Customer: Göteborg Energi AB Headquarters: Gothenburg Industry: Utilities Product(s) Replaced: ? Nortel CS1000 PBX ? Nortel Symposium ? Call Pilot ? Trio Present ? Trio Parlando ? TABS Number of Users: ? Agents: 250 ? Business Users: 1,400 Challenge: In line with the company’s growth, a growing need was also seen for a more advanced solution that could offer unified communication, that supporting

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