This case study explains how Grupo Xcaret unified data across its resort, parks, hotels, and restaurants to deliver a seamless, sustainable guest experience. The company integrated systems such as SAP, Salesforce, and Opera using TIBCO solutions, with Spotfire providing cloud-based analytics for real-time insights. Spotfire reduced data errors by 45% and enabled a 360-degree view of the enterprise architecture. Teams gained visibility into customer behavior, occupancy, operations, and sustainability metrics. Streaming analytics supported personalized guest experiences and proactive decision-making, helping Grupo Xcaret achieve an 85% occupancy rate in its first year while maintaining its commitment to environmental stewardship.

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