A large American bank enhanced its productivity and compliance by transitioning to Coupa’s Business Spend Management (BSM) platform. Before Coupa, the bank's procurement, invoicing, and contracting were inefficient, with manual processes, low spend visibility, and delays in contingent workforce onboarding. Implementing Coupa's solutions streamlined processes, automated invoicing, and increased pre-approved spend to 90%, achieving 70% e-invoice adoption and reducing contingent worker onboarding time by 80%. This transformation saved over $100M and generated $700K in card rebates, which funded charitable giving. The bank continues to align sourcing, risk, and procurement for future improvements.

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