Case Study ON THE NICE SOLUTION ABOUT TIM BRAZIL TIM Brasil (TIM) is one of the largest telecommunications companies in Brazil. It was the first operator in Brazil to have a nationwide presence, with operations in all states. Currently, TIM provides 61 million customers with services for mobile telephony and high-speed Internet access. TIM operates contact centers throughout Brazil, employing 12,800 front- and back-office personnel. The centers’ have an annual contact volume of 100 million interactions. CUSTOMER PROFILE Telecommunications WEBSITE www.tim.com.br LOCATION Nationwide in Brazil BUSINESS NEEDS y Rapid and exible process automation y Easy automation design y Greater processing accuracy y Optimal process productivity NICE RPA SOLUTIONS y Desktop Automation y Reco

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