Challenge: Loan administration processes Document communication is the lifeblood of loan administration. Thousands of loan confirmations, payment notices, and deferment letters flow out to students every day. Lenders require timely receipt of funding or delinquency notifications, monthly reports, and invoices. Schools receive account statements, disbursement notifications, and volumes of other communications. For Great Lakes, every document represents time, money, and value. Dependent on traditional delivery methods — manual fax, mail, even overnight express — Great Lakes needed a way to streamline processes, reduce costs, and improve customer service. Monthly lender reports were printed in batch jobs then burst, sorted, stuffed, and mailed by hand. This single step added 5 day

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