W hen Experian, one of the world’s largest financial information providers, sought to fax-automate their customer communications, they conducted an exhaustive evaluation of possible solutions. Only when they turned to Esker were they able to achieve and exceed their goals while projecting ROI in four months. All of this was accomplished with the implementation of a multi-channel e-document delivery solution that triples productivity while improving customer service and retention levels. Challenge Experian’s consumer information services have long been at the heart of personal lending in the United Kingdom major financial services markets. In the UK, over two-thirds of credit applications result in an inquiry to Experian. Not surprisingly, their call center is a hotbed of activity.

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