www.brightmetrics.com info@brightmetrics.com With an aging population and demand higher than ever, leaders within the healthcare industry are challenged to improve access to care at every point of service, and to deliver better customer experience. This is an imperative with healthcare centers and primary care provider facilities where connecting patients quickly to the right skilled team members may not only improve convenience, but may make a major difference in the quality of care. Whether its making sure a customer is delivered to the resources available in a Nurse Consultation hot line or a Pharmacy work group with ease, the objective is to achieve simple, effective, efficient, reliable, and delightful customer interactions. Organizations struggle how to manage overwhelming amo

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