www.brightmetrics.com info@brightmetrics.com Customer service is not only important in the retail or service industry, but in most trades as well. The healthcare industry is no exclusion to this. Whether it is explaining the costs of their services to a patient or simplifying the process of getting Prior Approval for a medication, the objective is to provide effective, efficient and delightful customer interactions. The insights you can gather from your phone system data behind the live engagements with your customers are invaluable. The problem most healthcare systems face is their inability to access and manage all the disparate data. Brightmetrics makes this data accessible for your Mitel MiVoice Connect (formerly ShoreTel) phone system and/or contact center. Brightmetrics deliv

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