CASE STUDY: COPYRIGHT © ADERANT | ALL RIGHTS RESERVED | CMMXX Challenges Goldberg Segalla is a North American firm based in Buffalo, New York with more than 425 attorneys spread across 22 locations throughout the United States. The firm wanted to give their lawyers more transparency into all their processes, but needed a robust, out-of-the-box solution for knowledge management. Lawyers were falling short on time entry and had no way of viewing things like their billable hours for the month, WIP, or AR, making it difficult for them to keep track of essential tasks and costs. They didn’t have a centralized location to find all the information they needed to get through the month. To get anything done, lawyers had to resort to manual processes – all requests had to go through email, putt

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